Repair Authorization Form
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Let's get started with some information about you.

 
What is your full name? *

 
What is the best contact number for our team to reach you? *

 
Are you based in New York and are able to drop off your repair in person? *

     
 
If your answer is YES, You will be dropping off your repair in person at our Mociun Fine store at 683 Driggs Avenue, Brooklyn, NY 11211. You can enter Not Applicable for billing and shipping address questions.

If your answer is NO, we ask for the best address to ship your completed repair back to you. Jewelry packages are ALWAYS insured and all packages will REQUIRE A SIGNATURE CONFIRMATION.

 
What is your shipping address? *

Please use commas to separate the street, city, state and zip code.

ex. 224 Wythe Avenue, Brooklyn, New York, 11249
 
Are your shipping and billing address the same? *

     
 
What is your billing address? *

Please use commas to separate the street, city, state and zip code.

ex. 224 Wythe Avenue, Brooklyn, New York, 11249
 
Thanks for the information, {{answer_sN1d}}!  Next, we will need some information about your damaged item.

 
Was this item a gift? *

     
 
What is the full name of the purchaser? *

 
What is {{answer_pvXr}}'s email? *

Don't worry, we won't reach out to {{answer_pvXr}}.  We just need their email to help look up the original receipt.
 
Is your damaged item a collection, one of a kind, or custom piece? *

A collection piece was either purchased at the Mociun store, Mociun online, or one of authorized retailers.

One of a kind is a piece that is a one off piece purchased at our Mociun store, Mociun online, or one of authorized retailers.

Custom is a piece that was design with Caitlin Mociun.



 
Please provide a clear of the damaged item. This is required to get a proper diagnosis of your repair. *

 
Does your piece have an appraisal from Mociun?

     
 
If yes, please upload a clear photo or scan of the appraisal. *

This will help us identify the material used in your piece.
 
Where was the item purchased? *


 
Please share the name of the authorized retailer the item was purchased from. *

 
Now that we have identified your piece, let's figure out exactly what happened.

 
Please describe the damage and what happened to cause the damage. All details are extremely important so please be as descriptive as possible. *

 
We're sorry to hear about the damage!  We hope to get your piece back in shape in no time.


 
When was the item purchased? (Approximate Month and Year). *

 
Please take a moment to read Mociun's Six Month Warranty stated below. *

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if the piece is noticeably bent, shows improper care, or is damaged in any other manner, we will repair the piece at cost. We will tighten stones free of charge. After the first six months, Mociun will perform repairs for a fee. Please note, that if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided.
Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if the piece is noticeably bent, shows improper care, or is damaged in any other manner, we will repair the piece at cost. We will tighten stones free of charge. After the first six months, Mociun will perform repairs for a fee. Please note, that if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided.
     
 
Is this the first repair on this piece? *

     
 
Please describe the reason for the last repair. *

 
On average, our repairs take up to 14 business days to complete from the moment we receive the piece. Extensive repairs can take up to 4 weeks. Does this timeline work for you? *

     
 
We will do our best to accommodate your schedule. Please note that we have a $100 rush fee for repairs needed under 14 business days. What is the latest date you need the piece back by? *

 
Thank you for filling out our Repair Authorization form.  All this information will assist our team to provide the best service to you and your Mociun piece.

Thank you, {{answer_sN1d}}!  Our Mociun offices are open Monday thru Friday, 10am-6pm.  Someone from our Mociun team will get back to you within 48 hours.  We look forward to assisting you through this process.
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